SHIPPING AND RETURNS
Shipping Policy
At Voila Haute Couture, all orders are processed within 2–5 business days. Made-to-order and couture pieces may require additional production time before shipment.
Shipping times vary depending on your location and will be calculated at checkout. Once your order has shipped, you will receive a tracking number via email.
Please note that we are not responsible for delays caused by carriers or customs. International orders may be subject to duties and taxes, which are the responsibility of the customer. Ensure all shipping details are correct at checkout, as we are not liable for incorrect addresses.
Return & Exchange Policy
At Voila Haute Couture, we take pride in the quality and craftsmanship of every piece. Due to the nature of our garments, many items are made-to-order or limited production, and all sales may be final.
If returns or exchanges are accepted, requests must be made within 7 days of delivery. Items must be unworn, unused, and in original condition with all tags attached.
Approved returns may be eligible for exchange or store credit only. Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Please note that custom, couture, and sale items are non-refundable and non-exchangeable.
To request a return or exchange, contact us at support@yourdomain.com with your order details.